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This article covers basic and advanced fixes for Dropbox sync issues. If you're experiencing syncing problems on any device, including your figurer (Windows or Mac), phone (Android or iPhone), or tablet, employ this article to troubleshoot.

Utilise this article to ready the following problems:

• Dropbox is non syncing, updating, or refreshing files, folders, or shared folders.
• Dropbox is non "downloading" or not "uploading", significant not syncing or updating, files.
• Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing.
• Files are taking a long time to sync, are syncing slowly, or announced to e'er exist syncing.
• Yous see a "can't establish secure connection" error or a different sync mistake message.
• Dropbox has unexpectedly high CPU, memory, or RAM usage.
• You see "permission mistake", "access denied", "permission denied", or "rejected past server".
• You run across a "Dropbox is damaged", "OperationalError", or "BrokenTempDirError" fault.
• If your files aren't showing up or yous don't meet files that should be there, visit the selective sync feature article in addition to this article.
• If the Dropbox Smart Sync feature isn't working as expected, visit the Smart Sync characteristic article in addition to this article.
• If you see a sync icon that you don't recognize, like a gray circumvolve with a minus sign or a red circle with an "X", visit this sync icons article in addition to this commodity.

For a bones introduction to how Dropbox sync works, visit this sync overview article instead.

Not using Dropbox notwithstanding? Come across how Dropbox makes syncing files like shooting fish in a barrel.

Bones solutions to file syncing issues

Most file syncing issues on any device can exist fixed with the following solutions:

 Make sure you're looking in the right places

    Here are all the places you lot can admission your files in Dropbox:

• Dropbox.com in a web browser on your phone or computer
• Dropbox folders on your computer, which yous can find in two places:
  • The Dropbox folder in File Explorer (Windows) or Finder (Mac)
  • The Dropbox icon in your taskbar (Windows) or card bar (Mac)
• The Dropbox mobile app on your phone or tablet

Every bit long as you're signed into the same Dropbox account, and aren't using the selective sync feature, you tin can access all of your files in Dropbox from these locations, and they should all sync with each other.

 Await a few minutes and check back

There are a lot of reasons why syncing could be temporarily delayed. For case, your device could be struggling to connect to internet or your files may be very big. Wait a few minutes and then check dorsum.

 Check your internet connection

For a file to sync, Dropbox must connect to the net on the device where yous added or changed the file, and the device where y'all're trying to admission it. Make sure the device you're using is connected to the net. If you're using data, connect to Wi-Fi instead.

 Reopen the Dropbox on your desktop or refresh dropbox.com

To restart, resync, or forcefulness sync Dropbox, close and reopen (quit and relaunch) Dropbox on your desktop or refresh (reload) dropbox.com on your device. If you lot added a file to the Dropbox binder in File Explorer/Finder and information technology's non syncing on dropbox.com or the mobile app, make sure Dropbox is open up and running on your desktop.

 Shut other applications that are open up on your device

If Dropbox files are open in another awarding, they might not sync. You might see an error message indicating that your file is in use. Even if you don't see this error, double check past closing all non-Dropbox applications.

 Make sure Dropbox is upward to date on your computer

Your device settings determine whether you have to update the apps on your device manually or if they're updated automatically. Check if Dropbox is upwards to date on your device:

• Learn how to update Dropbox on Windows
• Learn how to update Dropbox on Mac
• Learn how to update Dropbox on Android
• Larn how to update Dropbox on iPhone and iPad

 Make sure you're signed in to the right Dropbox account

Y'all can sign in to multiple accounts on the aforementioned device and app, so if you're missing a file that should have synced, brand sure you're on the right account. Learn how to check which account y'all're signed into and sign into the right account.

 Follow our filename recommendations

Certain special characters in filenames may not exist compatible with certain devices. Remove any special characters in your filenames and check this article for more than recommendations.

 Restart your computer or phone

Restart your device and reopen yourthe Dropbox folders.

  If it'southward a shared file or folder, make sure you added it to your account, and that no i changed it

If a shared file or folder isn't syncing, brand certain it'south added to your business relationship. If changes to it aren't syncing, it could have been moved, deleted, or renamed by someone yous're sharing it with. Check your account on dropbox.com to come across if the file is still in its original location with its original name, or ask whoever you're sharing the file with if they moved, deleted, or renamed it.

Avant-garde solutions to file syncing issues

If the above, bones solutions don't solve your file sync issue, try some of the more than-advanced solutions below.

 Allow Dropbox permissions in your computer'due south firewall, security, and antivirus software

Requite Dropbox folders on your desktop full permissions in all of your firewall, security awarding, and antivirus software preferences. The steps will vary depending on your operating system and applications.

• macOS 10.15 and newer updates are enforcing stricter permissions which may cause syncing issues on Mac computers. Make certain Dropbox permissions are allowed by following these steps:

1. Sign in to dropbox.com.
2. Click on the Apple menu (Apple icon) in the height left corner of the menu bar.
3. Click Organization Preferences.
4. Click Security & Privacy.
5. Click on the Privacy tab.
6. Click on the lock icon in the bottom left corner, and enter your Mac username and password to permit changes.
7. Coil down and click Full Disk Access.
8. Check the box beside Dropbox.
9. Click Later on the screen that pops up.
10. Select Accessibility.
11. Check the box beside Dropbox.
12. Restart Dropbox on your desktop to apply these changes.

 Check if the internet you're trying to connect to has security restrictions

If you run into a "tin can't plant secure connection" mistake message or similar, the internet you lot're trying to connect to may have special permissions or security restrictions. Peculiarly if you're trying to connect to a corporate network, you may have to enter proxy server data, connect to a LAN (local surface area network), manually prepare the network to allow the "*.dropbox" domain, or cheque with an admin.

 If the Dropbox folders are on an external difficult drive, cheque your connection

If the Dropbox folders y'all want to sync are on an external hard bulldoze, make sure the external difficult drive is continued and recognized past your computer. If information technology's connected and recognized, and you're withal having syncing bug, move the Dropbox folder back to your computer temporarily to meet if the external hard drive is causing the issue. Contact support if this is the case.

 Uninstall and reinstall Dropbox on your desktop

Uninstall and reinstall Dropbox on your computer. Larn how to uninstall Dropbox on Windows, Mac, and Linux. And so, reinstall Dropbox on your desktop.

 Make sure you're not trying to sync a file that Dropbox can't sync

There are certain types of files that Dropbox tin't sync or that create sync issues. These include:

• The files "desktop.ini", "thumbs.db", ".ds_store", "icon\r", ".dropbox", and ".dropbox.attr".
• Temporary files created past applications (such every bit Microsoft Word, Excel, or PowerPoint). They oftentimes showtime with a ~$ (a tilde and dollar sign) or .~ (a period and a tilde).
• Certain types of files and metadata like symlinks (symbolic links), aliases, shortcuts, junction points, resource forks, networked folders, and extended attributes. Learn what types of extended attributes Dropbox can sync.
• Files that Dropbox has flagged equally copyright violations, DMCA violations, or malware. If this is the case, you might see an fault message that says that permission has been denied or that your file has been rejected by the server. If you suspect this is the problem, contact back up.

 Brand sure Dropbox supports your device and operating system

Bank check our arrangement requirements article to make certain the device and operating system you're using are supported past Dropbox. If information technology's non, update your operating system or utilise a different device.

 Make sure you've saved any changes back to Dropbox

If a file isn't updating, and you made a change to it in a unlike not-Dropbox application, double cheque that your changes saved dorsum to Dropbox. Some applications automatically salve your changes back to Dropbox, while others need to be saved dorsum manually. You may too have saved it somewhere else on your calculator. Search your reckoner for the file with the search bar in your taskbar (Windows) or Spotlight in your card bar (Mac).

 Make sure your devices's date and time settings are authentic

Check and update your device's engagement and time settings:

• Update date and time on Windows
• Update date and time on Mac
• Update date and time on Android
• Update appointment and time on iPhone

 Make certain the file isn't read-only (Windows) or locked (Mac)

Dropbox tin can't sync files that are read-but or locked by a not-Dropbox awarding. If you lot're using Windows, come across if your document is read-but in your file backdrop and uncheck that pick. If you're using Mac, bank check if your document is locked in your file info and unlock information technology. If the file has a lock icon on it instead, that means that it was locked using Dropbox. Visit this article to learn how to unlock it.

 See if you're out of disk space on your reckoner and gratis up space

If a file or folder should exist syncing to your computer and information technology's not, yous may exist out of hard drive (or "disk") infinite on your computer. If this is the case, you should meet an error message from Dropbox that notifies you. Larn how to check if you're out of disk space and free upward infinite on your computer.

 Update or reinstall any non-Dropbox applications you're using

If y'all're making changes to files in Dropbox with a non-Dropbox awarding, make sure those applications are upwardly to date or uninstall and reinstall them.

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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing